Cancellation Policy

If you need to cancel or change an order, contact CORD CULT as soon as possible after placing it.

Before dispatch

We will try to accommodate cancellation or modification requests received before dispatch. A request is not guaranteed until our team confirms it, because orders can move quickly into packing or courier processing.

After dispatch

Once an order has been dispatched or handed to the courier, it may no longer be possible to cancel it through the normal order-cancellation process. If the item is eligible, the Returns & Refunds Policy may apply after delivery.

Prepaid cancellations

Where an eligible prepaid order is successfully cancelled, the refund is initiated to the original payment method where supported. The time required for the credit to appear depends on the bank or payment provider.