Payment Policy

Payment methods available for your order are displayed during checkout. Availability can depend on order value, location, payment provider and store settings.

Online payments

Online payments are processed through the payment method or provider selected at checkout. CORD CULT does not receive or store complete card credentials where the payment provider handles them directly.

Payment confirmation

An order is treated as successfully paid only after the relevant payment provider confirms the transaction. A debit or temporary hold visible in a customer's bank account does not by itself mean that the store has received a successful payment confirmation.

Failed or pending payments

If a payment fails or remains pending, do not repeatedly place multiple orders unless necessary. Check your order confirmation and payment status first. If money has been debited but no confirmed order appears, contact us with the transaction reference and relevant screenshot so the issue can be reviewed.

Cash on Delivery

Cash on Delivery may be offered for eligible orders and serviceable locations. COD availability can be changed or restricted based on courier support, verification or order-risk considerations.

Refunds

Refunds for eligible cancelled or returned orders are handled according to the Cancellation Policy and Returns & Refunds Policy.

Security

Never share OTPs, card PINs, UPI PINs or banking passwords with anyone claiming to represent CORD CULT. Our support team does not need these credentials to assist with an order.